Terms of Service

By accessing and using this website or engaging our commercial cleaning services, you accept and agree to be bound by the terms and provision of this agreement. Southampton Commercial Cleaning, part of the BCS Commercial Cleaning network, reserves the right to change these terms at any time by posting updates to this page.

If you do not agree with any of these terms, please do not use our website or services.

Southampton Commercial Cleaning is part of the BCS Commercial Cleaning network, providing professional commercial cleaning services in Southampton and surrounding areas. We specialize in office cleaning, medical centre cleaning, school cleaning, marina cleaning, transport facility cleaning, and car park cleaning.

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable local, national, or international law or regulation
• To harm, threaten, or harass any person or organization
• To impersonate any person or entity or misrepresent your identity
• To upload or transmit any material that contains viruses or other malicious code
• To attempt to gain unauthorized access to our systems or networks
• For any commercial purpose without our written consent

Service Scope

Our commercial cleaning services include but are not limited to:

• Office and reception area cleaning
• Medical centre and healthcare facility cleaning
• School and educational facility cleaning
• Marina and waterfront facility cleaning
• Transport hub and facility cleaning
• Car park and outdoor area cleaning
• Communal area maintenance

Service Agreements

• All cleaning services are subject to a written agreement outlining specific terms, schedules, and pricing
• Service schedules will be agreed upon in advance and may be subject to reasonable adjustments
• We reserve the right to refuse service in unsafe or inappropriate conditions
• Client premises must be accessible at agreed times for service delivery
• Any special requirements or additional services must be agreed upon in writing

Quality Standards

We are committed to providing high-quality commercial cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will work to resolve any issues promptly and professionally.

• Invoicing: Invoices will be issued according to the agreed schedule (weekly, monthly, or as specified in your service agreement)
• Payment Due: Payment is due within 30 days of invoice date unless otherwise agreed in writing
• Late Payments: Late payments may incur interest charges and may result in suspension of services
• Pricing: All prices are subject to change with 30 days' written notice
• Additional Services: Any work beyond the agreed scope will be charged separately at our prevailing rates
• Cancellation: Service cancellations require reasonable notice as specified in your service agreement

• We maintain comprehensive public liability insurance and employer's liability insurance
• All staff are trained in health and safety procedures and COSHH regulations
• We use only approved cleaning products and equipment
• Clients must inform us of any special health and safety requirements or hazards on their premises
• Access to premises must be safe and appropriate for cleaning operations
• We reserve the right to suspend services if health and safety conditions are not met

Our Liability

• We maintain appropriate public liability insurance for our commercial cleaning operations
• Our liability is limited to the value of the cleaning services provided
• We are not liable for any consequential or indirect losses
• Any claims must be reported within 48 hours of the alleged incident

Client Responsibilities

• Clients are responsible for securing valuable items and confidential materials
• Any damage to client property must be reported immediately
• Clients must provide safe working conditions and access to premises
• Special cleaning requirements or restrictions must be communicated in advance

All content on this website, including text, graphics, logos, images, and software, is the property of Southampton Commercial Cleaning or BCS Commercial Cleaning and is protected by UK and international copyright laws. You may not use, copy, or distribute any content without our written permission.

The Southampton Commercial Cleaning name, logo, and branding are trademarks and may not be used without our express written consent.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We comply with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, in all our business operations.

• Either party may terminate cleaning services with appropriate notice as specified in the service agreement
• We reserve the right to terminate services immediately for non-payment or breach of terms
• Upon termination, all outstanding invoices become immediately due and payable
• Termination does not affect any accrued rights or obligations of either party

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, equipment failures, or public health emergencies.

In such circumstances, we will make reasonable efforts to resume services as soon as practicable.

These terms of service are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the English courts.

We will make reasonable efforts to resolve any disputes through discussion and negotiation before resorting to formal legal proceedings.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. Any invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

We reserve the right to update these terms of service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

For significant changes affecting existing service agreements, we will provide reasonable notice to affected clients.

If you have any questions about these Terms of Service, please contact us: