Privacy Policy

Southampton Commercial Cleaning, part of the BCS Commercial Cleaning network, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We are the data controller for the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

We may collect and process the following types of personal information:

Information you provide directly:

• Contact details (name, email address, phone number, postal address)
• Business information (company name, job title, business address)
• Service requirements and preferences
• Communication preferences
• Any other information you choose to provide when contacting us

Information collected automatically:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources

We use your personal information for the following purposes:

• Service Delivery: To provide commercial cleaning services, respond to enquiries, and manage customer relationships
• Communication: To contact you about our services, respond to your questions, and provide customer support
• Business Operations: To process quotes, schedule services, and manage contracts
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests
• Marketing: To send you information about our services (only with your consent or where we have a legitimate interest)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing necessary to comply with legal requirements

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist us in providing services (e.g., payment processors, scheduling systems)
• BCS Commercial Cleaning Network: Other entities within our business network for operational purposes
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

All third parties are required to maintain appropriate security measures and use your information only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks or breaches
• Other forms of unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods depend on the type of information and the purpose for processing:

• Customer Records: Maintained for the duration of our business relationship plus 7 years for tax and legal purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Typically 26 months or as configured in our analytics tools

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another organization
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us using the information provided in section 2. We will respond to your request within one month.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Remembering your preferences

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you a notification if you have provided contact details

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have concerns about how we handle your personal data, please contact us first using the details in section 2. We will investigate and respond to your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: